AstroTrackerWe're here to help
Questions, bug reports, or feedback about AstroTracker — reach us directly.
Contact us
Email power@nexorocore.comand we'll get back to you as soon as we can.
Before you write in
To help us resolve your issue faster, please include:
- What you were trying to do, and what happened instead.
- Whether you were using the web Portal or the mobile app (and which device/OS).
- Your organization name, if applicable.
- Screenshots, if relevant.
Account and billing
Forgot your password? Use the Portal's own password resetflow — that works directly, without needing anyone else's help.
Stuck on a multi-factor authentication (MFA) or verification code prompt? Start a normal sign-in — the Portal will guide you through entering it there. If you've lost access to your MFA device entirely, email us at power@nexorocore.comand we'll help you regain access.
For team membership issues (you were removed from an organization, or need access to one), contact your organization's administrator — they manage membership. For billing questions, email us at power@nexorocore.com.
Privacy
See our Privacy Policy for how we handle your data.